When you Click The Credit Icon, Get Error About Invalid GL Account, Why? (Doc ID 1071065.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Loans - Version 11.5.10.2 and later
Information in this document applies to any platform.
PaymentsPG
***Checked for relevance on 01-OCT-2014***


Goal

When you click the Credit Icon in the Loans Agent Dashboard, you receive an error - Invalid GL Account.

In Loans, on the Payment screen why you click the Credit icon, you are getting the following errors:

1. This transaction is associated with at least one invalid or end-dated GL Account. Please
correct the account

2. Failure encountered in AR_CREDIT_MEMO_API_PUB.Create_request call to
arw_cmreq_cover.ar_request_cm

3. Call to AR_CREDIT_MEMO_API_PUB.CREATE_REQUEST failed. Possible reasons: 1. The batch source LOANS CR MEMO is not active/valid or does not have Automatic Transaction Numbering check box checked 2. Transactions you are trying to credit have been already credited, paid, or adjusted.

You have defined transaction source type for Loans Credit Memo as Active with Automatic Transaction Numbering.

The transactions have not been credited or paid or adjusted.

Solution

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