Finds Duplicate Sales Order Numbers - Document Sequence Overlap
(Doc ID 1073880.1)
Last updated on JULY 15, 2024
Applies to:
Oracle Order Management - Version 12.1.3 to 12.1.3 [Release 12.1]Oracle Order Management - Version 12.2.9 to 12.2.9 [Release 12.2]
Oracle Order Management - Version 11.5.10.0 to 12.0 [Release 11.5.10 to 12.0]
Information in this document applies to any platform.
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Symptoms
Find that creating new sales order for some transaction types, that the application is assigning previously used order numbers to the new order.
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User (or equivalent)
2. Navigate to: Orders, Returns > Sales Orders
3. Enter a new sales order using a transaction type which has this issue.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| CustServ-Support |
| References |