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RIQ not Working for FEDEX GROUND via Kewill (Doc ID 1076180.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Transportation Management - Version 6.0.3 and later
Information in this document applies to any platform.

Symptoms

In OTM, RIQ does not work, as Kewill is not returning transit time for FEDEX GROUND 

The following error is found in the log:

2010-02-10 20:33:57.341 779084 Error Exception For TIMEDEFINITESERVICE rate service type, the departure and arrival times should be calculated from rate engine, it is not available in this case.

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:494)
at glog.util.exception.GLException.factory(GLException.java:429)
at glog.util.exception.GLException.factory(GLException.java:406)
at glog.util.exception.GLException.factory(GLException.java:402)
at glog.business.rateservicescheduling.TimeDefiniteServiceRateServiceEngine.prepStopData(TimeDefiniteServiceRateServiceEngine.java:85)
at glog.business.rateservicescheduling.RateServiceDriveEngine.prepData(RateServiceDriveEngine.java:436)
at glog.business.rateservicescheduling.RateServiceDriveEngine.drive(RateServiceDriveEngine.java:142)
at glog.business.rateservicescheduling.RateServiceEngine.calculateServiceTime(RateServiceEngine.java:296)
at glog.business.rate.rateservice.RateServiceSession.calculateService(RateServiceSession.java:180)
at glog.business.rate.rateinquiry.RateInquirySession.calculateServiceTime(RateInquirySession.java:1378)
at glog.business.rate.rateinquiry.RateInquirySession.getRates(RateInquirySession.java:993)
at glog.business.rate.rateinquiry.RateInquirySession.getRatesInternal(RateInquirySession.java:823)
at glog.business.rate.rateinquiry.RateInquirySession.getRates(RateInquirySession.java:220)
at glog.business.action.RateActionExecutor.getRates(RateActionExecutor.java:83)
at glog.business.session.RateActionSessionBean.getRates(RateActionSessionBean.java:70)
at glog.business.session.RateActionSessionServerSideEJBWrapper.getRates(RateActionSessionServerSideEJBWrapper.java:68)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.evermind.server.ejb.interceptor.joinpoint.EJBJoinPointImpl.invoke(EJBJoinPointImpl.java:35)
at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
at com.evermind.server.ejb.interceptor.system.DMSInterceptor.invoke(DMSInterceptor.java:52)
at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
at com.evermind.server.ejb.interceptor.system.TxNotSupportedInterceptor.invoke(TxNotSupportedInterceptor.java:43)
at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
at com.evermind.server.ejb.interceptor.system.SecurityRoleInterceptor.invoke(SecurityRoleInterceptor.java:47)
at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
at com.evermind.server.ejb.interceptor.system.DMSInterceptor.invoke(DMSInterceptor.java:52)
at com.evermind.server.ejb.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:119)
at com.evermind.server.ejb.InvocationContextPool.invoke(InvocationContextPool.java:55)
at com.evermind.server.ejb.StatelessSessionEJBObject.OC4J_invokeMethod(StatelessSessionEJBObject.java:87)
at RateActionSessionHome_RemoteProxy_6iid3ag.getRates(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.evermind.server.rmi.RmiMethodCall.run(RmiMethodCall.java:53)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:595)
[RMICallHandler-18]
2010-02-10 20:33:57.342 779084 Error GLog Exception For TIMEDEFINITESERVICE rate service type, the departure and arrival times should be calculated from rate engine, it is not available in this case.
occurred while attempting to calculate service time for rate <RateInquiryAuxResult: equipmentGroupGid: null

Steps:

1. Run RIQ for FEDEX_GROUND parcel service, using Kewill

2. No rates are produced

3. Error shows in the log

Cause

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In this Document
Symptoms
Cause
Solution
 Since the bug is inKewill, customers should contact Kewill Support to get a fix for this issue.




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