Accessing On-line Help for any Language Other Than US English Causes the following Error to Occur "The Document you Requested is not Available in Your Host language" (Doc ID 1076424.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Application Object Library - Version 11.5.9 to 12.1.2 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to access on-line help for any language other than US English the following error occurs:

"The document you requested is not available in your host language"


The issue can be reproduced at will with the following steps:
1. Log into the E-Business suite in a language other than (US) English.
2. Click Help.

The issue has the following business impact:
Due to this issue, European users cannot access on-line help.

Cause

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