Service Contracts QA Check Error: Please Enter A Value For Covered Product Status Not Active In Contract Line
(Doc ID 1077256.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle Service Contracts - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Symptoms
After applying Patch 5475501 - Covered System status not Active QA Error When Contract Line Has Covered Systems and Covered Products, QA check is still giving an error.
The error happens also with only a covered product, if there is only a covered system, then there is no error.
Error:
The QA Checklist `Default Quality Assurance Check List' shows in results:
Process Name: Check Service Effectivity
Error
Please enter a value for Covered Product status not active in contract line 1.2 Product
Steps to reproduce:
1. Go to (R) Oracle Installed Base User (N) System tab.
- Add a parent system.
- Add a child system which has reference to the parent system.
- Add an instance with reference to parent system (or to child system)
2. Go to (R) Service Contracts Manager (N) Launch Contracts
- Enter a new contract
- go to Tab Lines / Pricing/Products /Effectivity.
- Add:
system Parent System (or child system)
product item instance
3. Go to Actions/Check QA and run the QA check
- the QA check error is displayed.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |