Unable To Map Service Request Type With Service Request Template
(Doc ID 1077620.1)
Last updated on FEBRUARY 01, 2023
Applies to:
Oracle iSupport - Version 12.1.1 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.1 version, Service Request
Find Unable to map SR Type with Request Template
EXPECTED BEHAVIOR
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Expect to be able to map request type to service request template
STEPS
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The issue can be reproduced at will with the following steps:
1. Create 2 templates with same product and urgency but different request types
2. Select one of them as default
3. Create SR with request type which is not a template parameter of the default tempate..
See that the template is not mapped as per request type..the details of the default template appear in sr creation flow..
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |