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How to Create Service Territories (Doc ID 1077836.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version to 12.2.7 [Release 11.5 to 12.2]
Information in this document applies to any platform.


This document describes how to setup a field service territory, as a basis for the assignment and processing of all field service related tasks.

Specifically it covers:


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In this Document
 Pre-Requisite Steps
 Create New Service Territory
 Assign New Territories to Field Service Dispatcher
 Run Synchronize Territory Assignment Rules (STAR) Program
 Confirm Territory in Dispatch Center
 Verify Service Request/Task Assignment

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