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How to Create Service Territories (Doc ID 1077836.1)

Last updated on JUNE 01, 2019

Applies to:

Oracle Field Service - Version 11.5.10.2 to 12.2.7 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

This document describes how to setup a field service territory, as a basis for the assignment and processing of all field service related tasks.

Specifically it covers:

Solution

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In this Document
Goal
Solution
 Overview
 Pre-Requisite Steps
 Create New Service Territory
 Assign New Territories to Field Service Dispatcher
 Run Synchronize Territory Assignment Rules (STAR) Program
 Confirm Territory in Dispatch Center
 Verify Service Request/Task Assignment
 Troubleshooting
References

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