iSupport: Java.Lang.NullPointerException Error Accessing iSupport (Doc ID 1078415.1)

Last updated on OCTOBER 19, 2016

Applies to:

Oracle iSupport - Version 12.0.4 and later
Information in this document applies to any platform.
***Checked for relevance on 16-SEP-2014***


Goal

An iSupport Primary User is getting the following error while accessing iSupport:

java.lang.NullPointerException
at _cskmbasicsrch._jspService(_cskmbasicsrch.java:2348)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:379)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:713)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)
at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:259)
at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:51)
at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:193)
at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:284)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:198)
at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:395)
at _ibuunisrch._jspService(_ibuunisrch.java:184)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:379)
[...]

Solution

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