My Oracle Support Banner

OTM: Unable to Plan Shipment in OTM - Kewill Issue (Doc ID 1085228.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Transportation Management - Version 6.0.3 and later
Information in this document applies to any platform.


Client is unable to build shipments if the order release destination Location has a 5 - 4 digit format zip code (like ZIP: 07748-1910) . If they make the destination location zip code as 5 digit format , the order gets planned successfully

Following error is seen in the OTM Log :
2010-04-01 02:51:53.223 95253 Debug RateEngine cause.RatingEngine.ExceptionCaught (method=REXGeneric.parseStream(), stackTrace=[INFEASIBLE] Error code in standard response from Kewill external rating engine: <Invalid zip/postal code> at


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.