My Oracle Support Banner

OTM: Unable to Plan Shipment in OTM - Kewill Issue (Doc ID 1085228.1)

Last updated on JULY 09, 2014

Applies to:

Oracle Transportation Management - Version: 6.0.3 and later   [Release: 6 and later ]
Information in this document applies to any platform.


Client is unable to build shipments if the order release destination Location has a 5 - 4 digit format zip code (like ZIP: 07748-1910) . If they make the destination location zip code as 5 digit format , the order gets planned successfully

Following error is seen in the OTM Log :
2010-04-01 02:51:53.223 95253 Debug RateEngine cause.RatingEngine.ExceptionCaught (method=REXGeneric.parseStream(), stackTrace=[INFEASIBLE] Error code in standard response from Kewill external rating engine: <Invalid zip/postal code> at


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.