Credit Memo Not Generated for Return Orders (RMA ) in Order Management (Doc ID 1085864.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Order Management - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

Credit Memo is not getting generated for Sales Order Returns. The Return Material Authorization (RMA) Line is closed with Invoice Interface as "Not Eligible"

Cause

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