In Driver - Nat/Nal Manual Override Action Getting Timed Out (Doc ID 1087236.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

On : 6.1 version, Asset Management

When attempting to Action any selected driver in Driver manager with NAT/NAL Override, (with an agent that listens to "Driver - NAT NAL Manual Override" to send an integration) it times out ,and the following error occurs.

ERROR
-----------------------
2010-02-15 19:16:07.817 90780 Error Exception NAT/NAL MANUAL OVERRRIDE timed out waiting for DRIVER: MA.DRIVER3. The object is held by Activity: SEND INTEGRATION (AGENT), Machine: DEFAULT, Thread: lifetime - 1, Process: null, Since: 2010-02-15 19:15:07 America/New_York.

at sun.reflect.GeneratedConstructorAccessor416.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at glog.util.exception.GLException.factory(GLException.java:434)
at glog.util.exception.GLException.factory(GLException.java:410)
at glog.util.exception.GLException.factory(GLException.java:406)
at glog.util.exception.GLException.factory(GLException.java:394)
at glog.server.synch.object.ObjectLock.lock(ObjectLock.java:240)
at glog.server.synch.object.ObjectLock.lock(ObjectLock.java:212)
at glog.server.synch.object.ObjectLocks$1.lock(ObjectLocks.java:85)
at glog.server.synch.object.ObjectLocks$MultiLock.retrieve(ObjectLocks.java:165)
at glog.server.synch.object.ObjectLocks.lock(ObjectLocks.java:88)
at glog.server.synch.object.ObjectLocks.lock(ObjectLocks.java:65)
at glog.server.synch.object.ObjectLocks.lock(ObjectLocks.java:53)
at glog.server.wrapper.WrapperEventInfo.getLocks(WrapperEventInfo.java:60)
at glog.server.wrapper.WrapperSessionBean.execDispatch(WrapperSessionBean.java:53)
at glog.server.wrapper.WrapperSessionServerSideEJBWrapper.execDispatch(WrapperSessionServerSideEJBWrapper.java:48)
at glog.server.wrapper.WrapperSessionHome_a06097_EOImpl.execDispatch(WrapperSessionHome_a06097_EOImpl.java:61)
at glog.server.wrapper.WrapperSessionHome_a06097_EOImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:589)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:477)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:473)
at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
[



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create an agent with similar to the following:
Business Process Automation -> Agent and Milestones -> Automation Agent
Ensure that there is a Agent with
Agent Type = Driver
Event = Driver - NAT/NAL MANUAL OVERRIDE
In Actions Tab,
Action = SEND INTEGRATION
with Notify Method = Queue
External SyStem with
XML Element ID = Driver
and OUTXML Profile ID with default Mode =MAX

2. Create Drivers

3. Navigate to Fleet Management >Driver Management> Driver Manager

4. Click on search

5. Select any driver

6. Click on Actions tab, expand Fleet Management, Driver Position, then click on action "NAT/NAL Override"

7. System hangs with the following error thrown after a while:

At 2010-02-16 22:48:57.871
NAT/NAL MANUAL OVERRRIDE timed out waiting for DRIVER: MA.DRIVER5. The object is held by Activity: SEND INTEGRATION (AGENT), Machine: DEFAULT, Thread: lifetime - 1, Process: null, Since: 2010-02-16 22:47:57 America/New_York.

at sun.reflect.GeneratedConstructorAccessor416.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at glog.util.exception.GLException.factory(GLException.java:434)
at glog.util.exception.GLException.factory(GLException.java:410)
at glog.util.exception.GLException.factory(GLException.java:406)
at glog.util.exception.GLException.factory(GLException.java:394)
at glog.server.synch.object.ObjectLock.lock(ObjectLock.java:240)
at glog.server.synch.object.ObjectLock.lock(ObjectLock.java:212)
at glog.server.synch.object.ObjectLocks$1.lock(ObjectLocks.java:85)
at glog.server.synch.object.ObjectLocks$MultiLock.retrieve(ObjectLocks.java:165)
at glog.server.synch.object.ObjectLocks.lock(ObjectLocks.java:88)
at glog.server.synch.object.ObjectLocks.lock(ObjectLocks.java:65)
at glog.server.synch.object.ObjectLocks.lock(ObjectLocks.java:53)
at glog.server.wrapper.WrapperEventInfo.getLocks(WrapperEventInfo.java:60)
at glog.server.wrapper.WrapperSessionBean.execDispatch(WrapperSessionBean.java:53)
at glog.server.wrapper.WrapperSessionServerSideEJBWrapper.execDispatch(WrapperSessionServerSideEJBWrapper.java:48)
at glog.server.wrapper.WrapperSessionHome_a06097_EOImpl.execDispatch(WrapperSessionHome_a06097_EOImpl.java:61)
at glog.server.wrapper.WrapperSessionHome_a06097_EOImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:589)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:477)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:473)
at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
8. Inactivate the agent, go through the same steps above, selec radio-button Manual, enter “Next Available Time”, “Next Available Location”, and click Finish button, gets the following:
Confirmation
Success
The next available location and the next available time of the driver has been set

Cause

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