"SHIPMENT_GID, SHIPMENT_SPECIAL_SERVICE_SEQ must be unique" Error When Attempting to Update a Special Service on a Shipment Using an Agent (Doc ID 1087776.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

When attempting to use an agent which updates the Special Service after entering a tracking event, the following error is seen in the logs and the special service shipment does not get updated.

ERROR
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Cannot add the SHIPMENT_SPECIAL_SERVICE record. SHIPMENT_GID, SHIPMENT_SPECIAL_SERVICE_SEQ must be unique.
java.sql.BatchUpdateException: ORA-00001: unique constraint (GLOGOWNER.PK_SHIPMENT_SPECIAL_SERVICE) violated

java.sql.BatchUpdateException: ORA-00001: unique constraint (GLOGOWNER.PK_SHIPMENT_SPECIAL_SERVICE) violated



STEPS
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The issue can be reproduced at will with the following steps:
1. Create an Agent which listens for a Tracking Event to be created
2. Enter a new tracking event updating the Special Service Tab with the Special Service and change the status to completed
3. View the logs and note the following error:

Cannot add the SHIPMENT_SPECIAL_SERVICE record. SHIPMENT_GID, SHIPMENT_SPECIAL_SERVICE_SEQ must be unique.
java.sql.BatchUpdateException: ORA-00001: unique constraint (GLOGOWNER.PK_SHIPMENT_SPECIAL_SERVICE) violated

java.sql.BatchUpdateException: ORA-00001: unique constraint (GLOGOWNER.PK_SHIPMENT_SPECIAL_SERVICE) violated

Cause

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