Order line stuck at "Schedule_Eligible" in a "Booked status (Doc ID 1091028.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.9-11.5.10 to 12.2 [Release 11.5 to 12.2]
Oracle Order Management - Version 11.5.9 and later
Information in this document applies to any platform.
***Checked for relevance on 10-JUL-2014***
***Checked for relevance on 30-DEC-2015***

Symptoms

On : 11.5.9 version, Transaction Fulfillment
Find Line 1.1 of Order Number 1052472 will not progressed past the "Schedule_Eligible" activity and remains in a "Booked" status.

EXPECTED BEHAVIOR
-----------------------
Expect Line 1.1 to progress to Awaiting Shipping

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. As OM Super User
2. Query Order Number 1052472 in the Sales Order workpad
3. Navigate to "Lines" tab
4. Review status attribute of Line 1.1

Cause

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