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Order line stuck at "Schedule_Eligible" in a "Booked status (Doc ID 1091028.1)

Last updated on JUNE 17, 2021

Applies to:

Oracle Order Management - Version 11.5.9-11.5.10 to 12.2 [Release 11.5 to 12.2]
Oracle Order Management - Version 11.5.9 and later
Information in this document applies to any platform.
***Checked for relevance on 10-JUL-2014***
***Checked for relevance on 30-DEC-2015***

Symptoms

Find that Line will not progressed past the "Schedule_Eligible" activity and remains in a "Booked" status.

EXPECTED BEHAVIOR
Expect Line to progress to Awaiting Shipping

STEPS TO REPRODUCE
1. As OM Super User
2. Query for the Order Number
3. Navigate to "Lines" tab
4. Review status attribute of the problematic Line

Cause

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In this Document
Symptoms
Cause
Solution


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