Order line stuck at "Schedule_Eligible" in a "Booked status
(Doc ID 1091028.1)
Last updated on FEBRUARY 14, 2022
Applies to:
Oracle Order Management - Version 11.5.9-11.5.10 to 12.2 [Release 11.5 to 12.2]Oracle Order Management - Version 11.5.9 and later
Information in this document applies to any platform.
Symptoms
Find that Line will not progressed past the "Schedule_Eligible" activity and remains in a "Booked" status.
EXPECTED BEHAVIOR
Expect Line to progress to Awaiting Shipping
STEPS TO REPRODUCE
1. As OM Super User
2. Query for the Order Number
3. Navigate to "Lines" tab
4. Review status attribute of the problematic Line
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |