Receipt Applications To Customers In Different Operating Units (Doc ID 1094833.1)

Last updated on MAY 20, 2024

Applies to:

Goal

A customer has been created in one operating unit, but you are able to create
an on account receipt for this same customer in a different operating unit using a different responsibility
tied to a different operating unit. The receipt amount can therefore be applied to the customer directly,
but you cannot pull up this customer's invoices for application of the on account receipt.

The issue is why can cash be applied to a customer that is not in the correct operating unit?

Granted the list of available invoices to apply cash to does not appear when the customer is accessed in the wrong operating unit, but why can cash be applied at all?

Are there profile settings which allow the customer to apply cash no matter which operating unit the user is working in?

Can they restrict cash applications when the user is applying cash to the customer in the wrong operating unit?

Which settings will make this happen, and, what other impacts will there be if they make these changes?

Solution

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