Order line remains in "Awaiting Shipping" status, even though Delivery "Closed" (Doc ID 1098113.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.0.4 and later
Oracle Shipping Execution - Version 12.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 04-MAR-2013***
***Checked for relevance on 24-SEP-2014***

Symptoms

On : 12.0.4 version, Transaction Control

Find Line 1.1 of Order Number = 670 is remaining in an "AWAITING_SHIPPING"
status even though the related Delivery is "closed".

EXPECTED BEHAVIOR
-----------------------
Expect the order line to progress to "Closed".

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. As OM Super User
2. Query Order Number = 670 in "Orders, Returns"
3. Navigate to the "Lines" tab-page
4. Review the status field.

Cause

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