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Troubleshooting Remit To Address in Oracle Receivables: Cannot get remit to address (Doc ID 1101855.1)

Last updated on FEBRUARY 01, 2024

Applies to:

Oracle Receivables - Version and later
Oracle Trading Community - Version 11.5.10 and later
Oracle General Ledger - Version 12.1.1 and later
Information in this document applies to any platform.
Executable:RAXTRX - Autoinvoice Import Program
Form:ARXTWMAI.FMB - Transactions
Report:ARXSGPO.RDF - Print Statements
Report:ARDLP.RDF - Dunning Letter Print


Oracle Receivables (AR): AutoInvoice Information Center > Troubleshooting AutoInvoice for Oracle Receivables Release 11.5 Through 12  > Note 1101855.1

The purpose of this note is to explain steps in diagnosing and troubleshooting Remit To Address issues that occur in Oracle Receivables. This note is primarily focused on presentations that occur in the AR Transaction Workbench and AutoInvoice related to the use of the Remit To Address but some solutions may be applicable to Order Management and other modules in the Order-to-Cash flow.

For more on setting up Remit-To Addresses see <Note 1101666.1> How to Setup a Remit-To Address in Release 12 Oracle Receivables

For AutoInvoice, this note should be used in conjunction with the following two articles:
Note 1067402.1, AutoInvoice Setup for Release 12: A Case Study Using a Simple Script
Note 1075757.1, Troubleshooting AutoInvoice for Oracle Receivables Release 11.5 Through 12

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 1.  Setup and Usage of Remit-To Address in Oracle Receivables
 2. Troubleshooting Remit-To Address Issues and Errors on Transactions
     a. Error: Cannot Get Remit To Address
         i. Identify The Customer Bill-To Address
         ii. Identify the Operating Unit on the Transaction
         iii. Check your Remit-To Address Setup
     b. Can I Use Additional Factors to Default the Remit-To Address?
     c. Remit-To Address is not Defaulting
     d.  Unable to Delete Obsolete Remit-To Address
     e. Remit-To Address Does Not Include All Address Segments
     f. Remit-To Bugs and Other Common Errors
 3. Troubleshooting Printing Related Remit-To Address Issues and Errors
     a. Remit-To Address is Not Printing, No Errors
     b.  Remit-To address Errors with MSG-43749: There is no remit to address defined for country and state
     c. Is it possible to highlight the Remit-To Address when printing?
 4.  Descriptive Flexfields on Remit-To Addresses
 5. Still Have Questions?

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