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Clicking Appraisals via Manager Self-Service Errors Out With An error has occured while contacting the Knowledge Integration Servlet (Doc ID 1104335.1)

Last updated on FEBRUARY 23, 2024

Applies to:

Oracle Performance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to click Appraisals via Manager Self-Service, the following error occurs.

An error has occured while contacting the Knowledge Integration Servlet. Error Message : Oracle error 20001: java.io.IOException: Server returned HTTP response code: 407 for URL: http://xxxx:8002/OA_HTML/Servlet has been detected in callServer.


Steps to Reproduce:
The issue can be reproduced at will with the following steps:

  1. Manager Self-Service
  2. Appraisals

Please note that the same issue occurs with the navigation path below:

1. Manager Self-Service
2. Performance Management
3. Click on 'Go to Task' for Appraisal task

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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