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All Purchase Orders or Requisitions Getting Stuck in Pre-Approved or In Process Status - Troubleshooting Checklist (Doc ID 1104843.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Purchasing - Version 11.5.1 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Purpose



This note is to serve as a checklist to identify the common causes when document approval issues occur to all documents in the Oracle Application instance.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Confirm the PO Document Approval Manager is running
 If working in a RAC environment, review the RAC configuration for the PO Document Approval Manager
 Look for an underlying database problem, like Table Space or Max Extents problems ( <Note 154599.1>)
 Check if there are invalid objects that may affect the Purchasing functionality
 Reload the workflow files and retest
 Regenerate all PO forms and libraries
 Bounce the Workflow Notification Mailer process
 Relink the Document Approval Concurrent Manager.
 Run the PO Approval Analyzer (For release 12 or release 12.1)
 What to Provide Oracle Support When Logging an Service Request for 'In Process' or or 'Pre-Approved' documents
References

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