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How to Verify that Users in the Approver list Are Valid in order to Prevent no Approver Found Issues (Approval List not Generated) (Doc ID 1106106.1)

Last updated on MAY 14, 2019

Applies to:

Oracle Purchasing - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Oracle iProcurement - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Goal

The goal is to provide solutions for common errors in the approver setup which are associated to No approver found and build default approval list exceptions in the approval workflow.  This article provides steps to identify the list of approvers that the approval workflow will generate for a document, based on the preparer information and hierarchy. It also includes user validation steps and recommendations for incorrect setup.

This note stems from <Note 295153.1> 'How to Diagnose No Approver Found and Build Default Approval List Failures in the Purchasing Approval Workflow'. See <Note 295153.1> for details about other causes and troubleshooting information.

Solution

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In this Document
Goal
Solution
 1. Identify the approvers in the hierarchy through the application
 If using Employee Supervisor
 If using Position Hierarchy
 When document is forwarded to users out of the hierarchy
 2. Perform user validation through the application
 3. Alternate methods : Use the Approval Chain diagnostic or PO Approval analyzer to identify the approval list and validate the user setup (For Release 12.x and 12.1.x)
 Approval Chain Diagnostic
 PO Approval Analyzer
References

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