Internal Server Error When Accessing Transportation Intelligence from OTM

(Doc ID 1108397.1)

Last updated on JANUARY 07, 2014

Applies to:

Oracle Fusion Transportation Intelligence - Version 6.0.3 and later
Information in this document applies to any platform.
***Checked for relevance on 06-Jan-2014***


Symptoms

On OTM Version 6.0.3,When attempting to Navigate to Transportation Intelligence > Dash Board,
the following error occurs.

ERROR
-----------------------
Internal Server Error

in .../ias/product/asmt_10131/opmn/logs//default_group~home~default_group~1.log the following error is found:
10/05/13 10:25:32 Start process
10/05/13 10:25:34 *** (SEVERE) ServerFile http://PersistentMap,.../ias/product/asmt_10131/j2ee/home/persistence/home_default_group_1/jms.state: persistence file could not be locked. Resolve the sharing violation by ending the process currently holding the file lock or by using a different persistence directory for one or both processes.

10/05/13 10:25:34 *** (SEVERE) Failed to set the internal configuration of the OC4J JMS Server with: XMLJMSServerConfig



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Transportation Intelligence > Dash Board
2. Internal Server Error shows

Cause

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