Error: FRM-41032: Cannot set ENABLED attribute of current item INCIDENT_TRACKING.DETAILS.
(Doc ID 1109194.1)
Last updated on DECEMBER 19, 2022
Applies to:Oracle TeleSales - Version 18.104.22.168 to 12 [Release 11.5.10 to 12.0]
Information in this document applies to any platform.
When Service Request is created from e-Business Center, the SR Number is not generated and the following error occurs when the Details Button is clicked:
FRM-41032: Cannot set ENABLED attribute of current item INCIDENT_TRACKING.DETAILS
(R) Telesales Agent
(N) eBusiness Center > Query for Party
- Click on Service Request Tab
- Enter Mandatory details
- Click Save button from Toolbar
- After getting the confirmation that SR is saved, click on Details button, the error is encountered
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