Error: FRM-41032: Cannot set ENABLED attribute of current item INCIDENT_TRACKING.DETAILS. (Doc ID 1109194.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle TeleSales - Version 11.5.10.2 to 12 [Release 11.5.10 to 12.0]
Information in this document applies to any platform.
***Checked for relevance on 28-Mar-2015***


Symptoms

When Service Request is created from e-Business Center, the SR Number is not generated and the following error occurs when the Details Button is clicked:

FRM-41032: Cannot set ENABLED attribute of current item INCIDENT_TRACKING.DETAILS


(R) Telesales Agent
(N) eBusiness Center > Query for Party

Cause

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