Error: FRM-41032: Cannot set ENABLED attribute of current item INCIDENT_TRACKING.DETAILS. (Doc ID 1109194.1)

Last updated on DECEMBER 19, 2022

Applies to:

Oracle TeleSales - Version 11.5.10.2 to 12 [Release 11.5.10 to 12.0]
Information in this document applies to any platform.

Symptoms

When Service Request is created from e-Business Center, the SR Number is not generated and the following error occurs when the Details Button is clicked:

FRM-41032: Cannot set ENABLED attribute of current item INCIDENT_TRACKING.DETAILS

(R) Telesales Agent
(N) eBusiness Center > Query for Party

Click on Service Request Tab

Enter Mandatory details

Click Save button from Toolbar
After getting the confirmation that SR is saved, click on Details button, the error is encountered

Cause

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Error: FRM-41032: Cannot set ENABLED attribute of current item INCIDENT_TRACKING.DETAILS. (Doc ID 1109194.1)

Applies to:

Symptoms

Cause

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