My Oracle Support Banner

Troubleshooting Credit Memos in the Transaction Workbench and AutoInvoice in Receivables (Doc ID 1110573.1)

Last updated on JUNE 05, 2024

Applies to:

Oracle Receivables - Version 11.5.0 and later
Information in this document applies to any platform.
Form:ARXTWMAI.FMB - Transactions
Form:RAXSUMSC.FMB - Define Invoice Sources
Form:RAXSUCTT.FMB - Define Transaction Types
Executable:RAXTRX - Autoinvoice Import Program


Oracle Receivables (AR): AutoInvoice Information Center > Troubleshooting AutoInvoice for Oracle Receivables Release 11.5 Through 12 > Note 1110573.1

Oracle Receivables (AR): Transactions Workbench Information Center > Note 1110573.1

Troubleshooting Focus:
This troubleshooting guide will help you validate your setup for common problems that occur as part of  credit memo creation.  Use these steps to review your setup, validate your code levels and eliminate many known issues that can cause unexpected results. 

Applicable Releases:
Release 11.5 (11i)
Release 12

Errors or unexpected behavior occurring as part of Credit Memo creation and caused by setup or Defects presenting in either of the following:

Out of Scope:


Search Tip:
If you are hitting a specific error you can search for the error phrase using the browser search capabilities. For example in Firefox, you can run a string search using CTRL-F or use the menu: Edit > Find. Searching on an error phrase such as This Transaction Cannot Be Completed will take you to step 5b below.

More Troubleshooting Information:

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Troubleshooting Steps
 1. Credit Memos: Feature Overview
 2. Transaction Type Setup Issues
      a. Setting for Open Receivable Flag
      b. Setting for Credit Memo type
           i. The definition of the Credit Memo Type in the Transaction Type form
             ii. The definition of Order Management System Parameter: Credit Memo Transaction Type
      c. Setting for the Descriptive Flexfield Memo Affects Inventory
      d. Setting of Allow Overapplication
      e. Setting of Tax Calculation Flag
 3. Transaction Source Setup Issues
      a. Setting of Copy Transaction Information Flexfield To Credit Memo
 4. Profile Option Setup Issues
      a. AR: Use Invoice Accounting for Credit Memos
             i. You cannot supply any account assignment for your credit memo transaction when the system option 'Use Invoice Accounting for Credit Memos' is Yes
 5. Tax Calculation Issues
      a. AR System Options: Calculate Tax on Credit Memo during AutoInvoice
      b. Setting of Tax Calculation Flag in Transaction types form
      c. Tax Calculation from Order Management is recalculated in Receivables
      d. Tax code for adjusted document information is missing in our ZX repository.
      e. Tax will not allow overapplication of tax amount.
 6. Transaction Workbench Issues
      a. Unable to query a Credit Memo interfaced from Order Management using Sales order number
      b. Completing an Applied Credit Memo raises error
           i. APP-AR-11413: This Transaction cannot be completed.
             ii. APP-AR-11458. The accounting Rule, First Date and Duration fields must be entered for line 1
      c. Issues crediting invoices that have distributions against a SUSPENSE account
      d. In Credit Transactions form Transaction Type LOV fails with FRM-41830: List of values contains no entries
      e. Invoice to credit does not appear in the Apply To List of Values
 7. GL Account derivation Issues
 8. Invoices Rule Issues
      a. GL Date
      b. Impact of Rules Method on GL distributions created
      c. Timing of when GL Distributions are created for a Credit Memo against an Invoice with Rules
      d. Please enter a unit selling price for this credit line that is less than the unit selling price for its target invoice line has been successfully replaced.
      e. The valid values for credit method for accounting rule are: PRORATE, LIFO and UNIT 
      f. Unit credit memos can only be applied to invoices that use rules.
      g. On-account credit memos (i.e. credit memos not associated to any invoice) are incorrectly created with Invoicing Rules
 9. Other Issues
      a. Discounts
      b. Installments
      c. Invoice Locked issue
      d. Issues importing Applied Credit Memos
      e. Clearing Account
      f. ZX_API_PUB.validate_and_default_tax_attr returns failure
      g. You cannot supply invoicing and accounting rules for your on account credit memo transaction
      h. The tax line of the credit memo does not have a link to the invoice.
      i. Flexfield inheritance issues
      j. Unit of Measure
      k. Canceling a Positive Credit Memo
 10. Code bugs
 Still Have Questions?
 Still Have Questions?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.