Agent Console Email Error: "The following input contained illegal input value, please re-enter your input or contact the system administrator." (Doc ID 1111208.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

11.5.10 version, Agent Console

When attempting to reply, reroute, create an SR from the email  the following error occurs.

Error

The following input contained illegal input value, please re-enter your input or contact the system administrator.

or

JTF_PARAMVAL_SCAN_FAILED

Steps to reproduce:


The issue can be reproduced at will with the following steps:
1. Send email with email body containing Javascript code
2. Open reply , reroute or create SR

Cause

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