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Troubleshooting AutoInvoice - Sales Credits (Doc ID 1118944.1)

Last updated on JULY 16, 2019

Applies to:

Oracle Receivables - Version 11.5.10.2 to 12.0.0 [Release 11.5.10 to 12.0]
Oracle Receivables - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Executable:RAXTRX - Autoinvoice Import Program
Executable:RAXMTR - Autoinvoice Master Program



Purpose

Oracle Receivables (AR): AutoInvoice Information Center > Generic Setup and Troubleshooting Resources > Note 1118944.1

This note was created to facilitate troubleshooting AutoInvoice Sales Credits. This note is appropriate to review whenever there are problems in interfacing sales credit data or whenever the AutoInvoice Execution Report reflects Sales Credit related errors.  For general AutoInvoice Troubleshooting, please review Note 1075757.1, Troubleshooting AutoInvoice for Oracle Receivables Release 11.5 through 12.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 1.  Key Setups For Sales Credits
    a. System Options Setup
    b. Transaction Source Setup
          i. AutoInvoice Options
          ii. Sales Credit Validation
 2.  AutoInvoice Validation Based on the Setup
 3. Troubleshooting Common Issues
    a.  Sales Credits Do Not Interface
         i. Review The Setup
         ii. Review The Sales Credit Details
    b.  Sales Records Created on Separate Invoices
    c.  Sales Credits Are Not Purged
          i. Wrong Responsibility Used
          ii. Patch required
    d.  Sales Credits for Credit Memos
    e.  Salesreps And AutoAccounting
 4. AutoInvoice Exceptions Report -  Sales Credit Exceptions
 5. Patch Related Issues
 Still Have Questions?
 Feedback
References

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