Mobile Comm - Unable To Send A Freeform Message Using 'Compose And Send Message' To The Driver. (Doc ID 1122884.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

When attempting to Compose and Send a Message to the Driver, an error is received that there is no contact found

-- Error
This action cannot be completed since there are no contacts found

-- What is working
The message will be sent if you define a contact in the Compose and Send Message Page

-- Steps
The issue can be reproduced at will with the following steps.

1. Create  a Driver and assign a contact to the driver.
2. Specify a comm method for the driver contact of email EMAIL and specified an external system of EMAIL .
3. Create a outbound message type and associate a Contact Notification.
4. On the contact Notification, specify the comm method.
5. Navigated to Fleet Management > Driver Management > Driver Manager
6. Select the Driver  then click Actions --> Utilities --> Compose and Send Message.
7. Input Message Type, Priority of 1 and Test or anything for Subject and Body.
8. Click on Review and Send.
9. An error shows up saying that no contacts have been found.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.