Pricing Modifier Is Not Automatically Applied To A Sales Order Line Even Though Shown in Pricing Engine Request Viewer (Doc ID 1135074.1)

Last updated on AUGUST 29, 2024

Applies to:

Symptoms

Find that a discount modifier with a customer qualifier attached to it is not being applied to a sales order line upon saving.
However, when the Price Line functionality is invoked from the Actions Button, the discount is applied.

EXPECTED BEHAVIOR
Expect the discount to be applied when the order line is saved.

STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility= Order Management super user (or equivalent)
2. Navigate to: Orders, Returns > Sales Orders
3. Enter an order for the customer assigned to this modifier.
4. Click on the line items tab, enter an order line and save.
5. Using actions > view adjustments it is shown that this discount is not applied.
6. Use actions > Price Line
Now this modifier is applied.

Cause

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