My Oracle Support Banner

The Task Backlog Status Distribution Report Is Not Showing Task as Working (Doc ID 1137103.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Service Intelligence - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Goal

Suppose that there is a a custom task status with the 'Working' flag enabled. When looking at the Task Backlog Status Distribution report in Field Service Intelligence, tasks with this custom status are not showing up under 'Working' tasks.


Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.