The Task Backlog Status Distribution Report Is Not Showing Task as Working
(Doc ID 1137103.1)
Last updated on JULY 14, 2020
Applies to:Oracle Service Intelligence - Version 220.127.116.11 to 18.104.22.168 [Release 11.5.10]
Information in this document applies to any platform.
Suppose that there is a a custom task status with the 'Working' flag enabled. When looking at the Task Backlog Status Distribution report in Field Service Intelligence, tasks with this custom status are not showing up under 'Working' tasks.
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