My Oracle Support Banner

Field Service: Debrief Stuck In 'Pending' Status (Doc ID 1149949.1)

Last updated on JULY 22, 2024

Applies to:

Oracle Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.
Form: CSFFEDBF.FMB - Debrief
Concurrent Program: CSFUPDATE - Debrief Posting Program / CSF:Update Debrief Lines

Symptoms

When performing a Debrief, the lines appear to be stuck in the 'Pending' status and Debrief concurrent program is not triggered.

Steps:

(R) Field Service Manager
(N) Create SR and task.

 - Click on Debrief and enter a material debrief for an item.
 - Save and change the status to "Completed".

 => the Debrief status is set to Pending and gets stuck there.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.