Why Is The Debrief Stuck In 'Pending' Status? (Doc ID 1149949.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.
Form:CSFFEDBF.FMB - Debrief
ConcurrentProgram:CSFUPDATE - CSF:Update Debrief Lines

**Checked for relevance on 01-Mar-2016**
***Checked for relevance on 16-Dec-2013***

Symptoms

Note that when performing a debrief the lines appear to be stuck in the 'Pending' status and 'CSF update debrief lines' program is not triggered.
STEPS
1, Login to the Oracle Applications.
2. R) Field Service Manager --> Create SR and task.
3. Click on Debrief and enter a material debrief for an item.
4. Save and change the status to "Completed".
The Debrief status is set to Pending and gets stuck there.

Cause

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