Unable To Open The E-Business Suite Login HTTP-404 Error. Error_log Shows "File does not exist: $INST_TOP/portal/OA_HTML/AppsLogin" (Doc ID 1177264.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Applications Technology Stack - Version 12.0.6 to 12.2.5 [Release 12.0 to 12.2]
Information in this document applies to any platform.

Symptoms

When users try to open the ebiz login page the following error occurs

ERROR
-----------------------
HTTP-404 Page Not Found

The following can be seen in the error_log

[Thu Aug 5 10:25:12 2010] [error] [client 0.0.0.0] [ecid: 1280984112:0.0.0.0:0000:0:1,0] File does not exist: /$INST_TOP/portal/OA_HTML/AppsLogin
[Thu Aug 5 10:25:15 2010] [error] [client 0.0.0.0] [ecid: 1280984115:0.0.0.0:0000:0:1,0] File does not exist: /$INST_TOP/portal/OA_HTML/AppsLogin


Steps to Reproduce

The issue can be reproduced at will with the following steps:

1:- Apply the following patches

Patch 9578148 ORACLE APPLICATIONS RELEASE 12.1: CPU PATCH FOR JULY 2010
Patch 9794645 July 2010 CPU
Patch 9831092 July 2010 CPU
Patch 8626084 PLACEHOLDER BUG TO UPLOAD AS 10.1.3.5 PATCH-SET ON ARU

Note:- This could also occur with any patch that contains new java code.


OR

1:- Copy java classes, .jar or .zip files into JAVA_TOP

2:- Attempt to login using the URL

http://hostname.domain:port/OA_HTML/AppsLogin

Business Impact

Due to this issue, users cannot connect to the E-Business suite.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms