Distance To Next Stop Is Not Showing On The Track And Trace Screen (Doc ID 1184293.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

"Track and Trace" action whether selected from smart link of order release and shipment screens or via Shipment Management > Visibility > Orders / Shipments, then select Actions > Track and Trace, the "Distance from Previous Stop" column for both stops are not populated (blank).

While when selecting a shipment, and click on the Stops tab in edit mode one can see the distance is  populated in that column as expected.

EXPECTED BEHAVIOR
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Expect "Track and Trace" screen to give the same info as in the Stops screen

STEPS
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The issue can be reproduced at will with the following steps:

1. Login OTM
2. Create an OR , and plan it into a shipment
3. Re-open the created release above from the search results screen by clicking on the link
4. Click on the smart link icon and select Track and Trace and the Distance from Previous Stop column is empty for both stops 1 & 2
5. On the shipment screen for shipment of concern, click on the smart link and select Track and Trace and it will give same results as in 4

Cause

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