Partial Shipment does not Change the Remaining Quantity on the Split Detail (Doc ID 1185904.1)

Last updated on JULY 26, 2022

Applies to:

Goal

After a partial shipment the system does not change remaining quantity (qty) on the split delivery detail as expected.

For instance, ordered quantity is 10 but it is picked partial because at the time of picking only 4 were available. This causes delivery detail 1 for qty 4 and a split detail for qty 6.  But then at the time of shipping an additional 4 becomes available.  You ship the 8 on detail 1 but after ship confirm the split delivery detail is not updated to reflect that only 2 remain on the original qty of 10 ordered.  It still shows quantity as 6.

Need to know why this is the behavior because the system has the ability to cancel a split delivery detail when a full shipment is done on the order line.

Repeat the same 4 steps as above except the quantity that becomes available after
Pick Release is a partial quantity. Qty 4 instead of 6.

Step 5. Enter a total shipped quantity of 8, which should leave a remaining
quantity of 2 on the Sales Order.
After Ship Confirm, the second Delivery Detail retains the original Req Qty
of 6 rather than the remaining quantity of 2.
The functionality should update the split delivery detail line to qty of 2.
If the system can cancel the split detail in scenario 1, it should change the split detail to update the remaining quantity based on the partial that was shipped.
Not doing so impacts not only the requested quantity on the sales order, but also overstates the demand which would cause more qty to be needed than actually is. This could be a huge impact on higher valued items.

Solution

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