My Oracle Support Banner

Login Assistance Screen Uses the External Look and Feel for Internal Users (Doc ID 1196356.1)

Last updated on OCTOBER 02, 2020

Applies to:

Oracle Applications Framework - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


E-Business suite with DMZ

You have created a custom look and feel for EXTERNAL iRecruitment users and assigned this custom look and feel to the "iRecruitment External Site Visitor"  and "iRecruitment External Candidate" responsibilities (IRC_EXT_SITE_VISITOR and IRC_EXT_CANDIDATE).  The problem occurs when INTERNAL users use the ‘Forgot Password’ functionality. Instead of showing the Internal users look and feel it is picking up the External users look and feel.

Expected Behaviour

Expect that when Internal Users use the ‘Forgot Password’ functionality, they are returned to a login screen using the Internal Look and Feel.

Steps to Replicate

The issue can be reproduced at will with the following steps:

1:- As an internal user Open the E-Business suite login page (Internal look and feel)
2:- Click the "Login assistance" link
3:- Add the username to the "Forgot Password" Field (Internal look and feel)
4:- Click the "Forgot Password" button
5:- Receive the confirmation message (Internal looks and feel)


Your password-reset request has been submitted. An email with instructions will be sent shortly. Please contact the System Administrator if you do not receive an email within the next 10-15 minutes.

6:- Click the OK button
7:- The wrong login screen look and feel is shown (EXTERNAL look and feel)

Business Impact

Due to this issue, Internal users are confused as to which system they are connected to


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.