Reject Requisition Gives Error at PO_DOCUMENT_ACTION_AUTH.reject:110:do_reject, REJECT_DOC, or error at PSA_BC_XLA_PUB.Budgetary_Control for Cancel, When Charge Account Disabled (Doc ID 1206811.1)

Last updated on MARCH 15, 2022

Applies to:

Symptoms

iProcurement requisitions get stuck when attempting to Reject the requisition.  After the reject action, Cancel action also gives error.

STEPS TO REPRODUCE
--------------------
1. Create requisition in iProcurement
2. Go through the following actions on the requisition

Action history

SUBMIT
RESERVE
UNRESERVE
WITHDRAW
SUBMIT
RESERVE
APPROVE
APPROVE

or

SUBMITRESERVE

3. Login as next approver and notice an incorrect account. REJECT the requisition.  Action history shows the REJECT action

4. Review notifications

To Lastname, Firstname
Sent 26-Aug-2010 14:14:13
ID 123456

The Document Manager failed with error number 3.

Error Number 3 = Unknown Error.
Contact your system administrator.

Error Messages:
po.plsql.PO_DOCUMENT_ACTION_AUTH.reject:110:do_reject not successful - po.plsql.PO_DOCUMENT_ACTION_PVT.do_action:110:unexpected error in action call

The document being processed is Purchase Requisition 11111
Submitted by USERA

5.  Review the workflow

Workflow Activity History
REQAPPRV, 454545-121212,321

Activity = Reject the Requisition
Status = Error
Activity Result = Exception

. Workflow Errors: REQAPPRV, 454545-121212,321
Failed Activity = Reject the Requisition
Activity Type = Function
Error Name = 1
Error Message = User-Defined Exception
Error Stack = Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.REJECT_DOC,REQAPPRV, 454545-121212,202020,RUN)

6. Try to cancel the requisition in core purchasing.

Get the following message:

Procedure PSA_BC_XLA_PUB.Budgetary_Control returns an error without any details to the calling procedure PO_ENCUMBRANCE_POSTPROCESSING.execute_gl_call. Please contact your support representative.

Users are not able to cancel the requisition

Cause

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