My Oracle Support Banner

Update Special Service Agent Action Not Working (Doc ID 1225375.1)

Last updated on MARCH 08, 2019

Applies to:

Oracle Transportation Management - Version 6.1.2 and later
Information in this document applies to any platform.

Symptoms

When entering a tracking event with updates to special service remarks, an agent is triggered to update the shipment. But this fails with the following error:

Cannot update the SHIPMENT_SPEC_SERVICE_REMARK record. DOMAIN_NAME must be set.

To reproduce:

Create a Tracking Event with proper event and Shipment ID
In the Special Service tab of the Tracking Event select a special service existing on the Shipment
Enter the completion state
Enter service and special service remarks.
Create an agent which gets triggered by the status code
Invoke the agent action "update special service".

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.