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How to configure Auto-Acknowledgement for Emails in R12 (Doc ID 1227954.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Email Center - Version 12.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Goal

The following document is designed to give a 'Step-by-Step- guide to setting up using Auto-Acknowledge functionality in Email Center on a Release 12 instance, primarily to assist with the creation of Reproducible Test Cases  (RTC) within SRs.

There is also a Trouble Shooting section to assist with any any known issues where possible.

Solution

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In this Document
Goal
Solution
 Create a Document for use in Auto-Acknowledge
 Link the Rule to an Account
 
 Testing
 Troubleshooting
 Further Notes
References

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