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Standard Workflow Using AME (For Disputes) Is Sending Notification To Incorrect User (Doc ID 1230244.1)

Last updated on JULY 20, 2020

Applies to:

Oracle iReceivables - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

The issue is that the Standard Workflow using AME (For Disputes) is sending notification to an incorrect user.

If the requestor of a credit memo has the same user_id number that is equal to an employee_id number (on table fnd_user) than, the approval notification will have the wrong name for the requestor.

1.  Dispute is logged by customer <name> (user 00717) on iReceivables.
2.  Workflow mailer informing that the request was not approved is sent to <name> (user 70378329).

The following query should identify bad records:

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


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