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Purchase Order In Process: Notify Approver Subprocess #STUCK (Doc ID 1252874.1)

Last updated on FEBRUARY 01, 2019

Applies to:

Oracle Purchasing - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to approve some Purchase Orders, they get stuck In Process and the approver does not receive the approval notification.

Following errored activities are generated:

ERROR
-----------------------
Activity Result Error Name
--------------------------------------------- --------------- ------------------------------
Error Message
------------------------------------------------------------------------------------------------------------------------------------
Error Stack
------------------------------------------------------------------------------------------------------------------------------------
Notify Approver Subprocess #STUCK


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a purchase order and submit it for approval
2. During the approval process the PO gets stuck at the activity 'Notify Approver Subprocess'.

Cause

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In this Document
Symptoms
Cause
Solution
References


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