Purchase Order In Process: Notify Approver Subprocess #STUCK

(Doc ID 1252874.1)

Last updated on APRIL 14, 2018

Applies to:

Oracle Purchasing - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 15-Jun-2014***

Symptoms

When attempting to approve some Purchase Orders, they get stuck In Process and the approver does not receive the approval notification.

Following errored activities are generated:

ERROR
-----------------------
Activity Result Error Name
--------------------------------------------- --------------- ------------------------------
Error Message
------------------------------------------------------------------------------------------------------------------------------------
Error Stack
------------------------------------------------------------------------------------------------------------------------------------
Notify Approver Subprocess #STUCK


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a purchase order and submit it for approval
2. During the approval process the PO gets stuck at the activity 'Notify Approver Subprocess'.

Cause

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