12.1: Purchase Order In Process: Notify Approver Subprocess #STUCK

(Doc ID 1252874.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Purchasing - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 15-Jun-2014***

Symptoms

On : 12.1.1 version, Approvals - Req, PO

When attempting to approve some purchase orders they get stuck in process and the approver does not receive the approval notification. The output from the R12.0.6+ : Purchasing PO Approval Data Collection Test shows that the following following errored activities are generated:

ERROR
-----------------------
Activity Result Error Name
--------------------------------------------- --------------- ------------------------------
Error Message
------------------------------------------------------------------------------------------------------------------------------------
Error Stack
------------------------------------------------------------------------------------------------------------------------------------
Notify Approver Subprocess #STUCK

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a purchase order and submit it for approval
2. During the approval process the PO gets stuck at the activity 'Notify Approver Subprocess'.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms