Disabling SR Status from being changed when doing an Autoupdate via Rule in Email Center (Doc ID 1261885.1)

Last updated on MARCH 17, 2019

Applies to:

Oracle Email Center - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Is it possible to not change the Service Request Status when using the auto update service request processing rule?

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