My Oracle Support Banner

Disabling SR Status from being changed when doing an Autoupdate via Rule in Email Center (Doc ID 1261885.1)

Last updated on MARCH 17, 2019

Applies to:

Oracle Email Center - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Goal

Is it possible to not change the Service Request Status when using the auto update service request processing rule?



Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.