Disabling SR Status from being changed when doing an Autoupdate via Rule in Email Center (Doc ID 1261885.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Goal

Is it possible to not change the Service Request Status when using the auto update service request processing rule?



Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms