IEX: Scoring Engine Harness and IEX: Send Dunnings For Delinquent Customers Ends On Warning (Doc ID 1263288.1)

Last updated on JULY 25, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Since upgrading from R12.1.2 to R12.1.3 the concurrent programs IEX: Scoring Engine Harness and IEX: Send Dunnings for Delinquent Customers end on warning and no output is generated for Canadian French customers.

You see that the concurrent program IEX: Scoring Engine Harness was text output type in R12.1.2, but it became xml output type in R12.1.3.

The log file shows the following:
Error Message:
One or more post-processing actions failed

The Output Post Processor log file shows the following:

Template code: IEX_SEND_DUNNING
Template app: IEX
Language: fr
Territory: CA
Output type: PDF

and farther down:

Caused by: java.io.UTFDataFormatException: Invalid UTF8 encoding.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms