API Error(CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource) Error While Autogenerating Tasks On SR Creation (Doc ID 1265606.1)

Last updated on AUGUST 23, 2023

Applies to:

Symptoms

When attempting to create SR with auto task generation feature enabled the following error occurs and auto tasks are not generated and are not assigned automatically

ERROR
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No resources found.Please try again
Click OK

API Error(CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource):
Unable to automatically assign task owner.

Reasons may include
-No Service territory qualifies
-No preferred resources found in service contract or Oracle Installed Base (depending on system profile "JTFAM:Resource Search Order")
-Assigned resources that they are not available

Please check setup or assign task manually

Click OK



The application could not automatically generate tasks for :Support.
Please review the API Error messages below and create tasks manually:
The application could not automatically assign an owner for task template :A task owner is mandatory

STEPS
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The issue can be reproduced at will with the following steps:
1.Field Service Dispatcher - > Service Requests - >Create service requests.
2.Generating tasks automatically on Service request creation.

While a service request is created , tasks is not creating , tasks owner is not populating.

Changes

Cause

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