Steps To Setup Direct CTI Integration for R12.1.x
Last updated on APRIL 24, 2017
Applies to:Oracle Advanced Inbound Telephony - Version 12.1 to 12.1.3 [Release 12.1]
Oracle Customer Care - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
This document details the steps required to set-up Contact Center Direct Telephony integration with the Contact Center Forms, of Oracle Applications.
Specifically it covers :
- Overview of Direct CTI Integration
- Download and Installation of the Example File and Libraries
- Setup of Profile Options
- Setup of java security and classpaths
- Testing of the custom jsp
This can, however, be used as a starting point for a custom implementation of the direct CTI implementation.
The following note will assist further:
Note 734902.1 : DIRECT CTI Integration - Oracle EBS Contact Center & Third Party CTI
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