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Steps To Setup Direct CTI Integration for R12.1.x (Doc ID 1267000.1)

Last updated on OCTOBER 24, 2023

Applies to:

Oracle Advanced Inbound Telephony - Version 12.1 to 12.1.3 [Release 12.1]
Oracle Customer Care - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


This document details the steps required to set-up Contact Center Direct Telephony integration with the Contact Center Forms, of Oracle Applications.

Specifically it covers :

Note : This document is for example purposes only to demonstrate the type of integration that can be built and is not supported in any way by Oracle. 

This can, however, be used as a starting point for a custom implementation of the direct CTI implementation.


The following note will assist further:


Note 734902.1 : DIRECT CTI Integration - Oracle EBS Contact Center & Third Party CTI




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In this Document
 Overview of Direct CTI Integration
 Download and Install the Example File and Libraries
 Set Profile Options
 Start Custom JSP
 Start Oracle Applications
 Test CTI Direct (Inbound Interaction)
 Test CTI Direct (Outbound Interaction)
 Further Information
 Working Examples

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