Notification Using JRAD Is Failing And Not Getting To User Email Accounts (Doc ID 1268073.1)

Last updated on MARCH 10, 2016

Applies to:

Oracle iProcurement - Version 12.1.2 and later
Oracle Purchasing - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

POREQCHA notifications are not being received in Lotus Notes. The same notification can be seen and approved successfully in the core Purchasing application Notification Summary.

ERROR
-----------------------
In wf_notifications:
Mail is open
Msg Type is Failed.

REPLICATION STEPS
-------------------------------
1. User submits a requisition change request.
2. A notification is available in Worklist, but no email is
received in Lotus Notes: WF_NOTIFICATIONS.MAIL_STATUS = FAILED

Cause

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