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How to create Credit Line on Quote? (Doc ID 1268525.1)

Last updated on FEBRUARY 01, 2023

Applies to:

Oracle Order Management - Version and later
Information in this document applies to any platform.


Before applying some patches, customer was able to create Credit Line for the Quote even though there was a warning message:

"Return lines are not supported in negotiation phase"

After applying those patches, customer is no longer able to create Credit Lines -  the same message appears, but it is now an error, and prevents update.

We understand this is not supported but we need to find some way of recording a credit on the quote - in the real world this represents a 'trade-in' Item which the Customer will send to us.

How to get a credit (non-return) line to appear on the quote?

Enhancement Request : <Bug 5468130>: UNABLE TO USE RETURN LINE TYPE IN NEGOTIATION PHASE does exist, but is at Status 'To Internal Oracle Review'


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