FAN: Change/Update Order Action Related Issues - Fixes
(Doc ID 1270275.1)
Last updated on MARCH 31, 2019
Oracle Order Management - Version 11.5.9 to 12.1.2 [Release 11.5 to 12.1] Information in this document applies to any platform.
The purpose of this Master Note is to consolidate the most widely accessed information documents which are related to the activity of Change/Update an existing Sales order. Multiple problems were reported in this area which ranges from errors while trying to change the order, Not being allowed to change the order, specific system validations preventing changes to the order etc.
The Consolidation is broadly classified as the notes where simple setups of Defaulting Rules or Processing constraints can do the trick for you, cases where patches are readily available, situations where the validation messages are part of the standard behavior
Customers encountering problems while modifying an existing open sales order can review the list of notes specified below to check if any of them matches their existing problem. This would help in easier resolution of the issues reported by customers.
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