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FAQ - Cancel Order/Order Line Related Issues - Fixes (Doc ID 1270303.1)

Last updated on JULY 03, 2019

Applies to:

Oracle Order Management - Version 11.5.9 to 12.1.2 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 29-JUN-2015***

Purpose

Canceling an order or order line is one of the most common activity while dealing with the changes of sales orders. The purpose of this Master Note is to consolidate the most widely accessed information documents which are related to the activity of Canceling an existing Sales order. Multiple problems were reported in this area which ranges from errors while trying to cancel the order, Not allowed to cancel the order, specific system validations preventing cancellations to the order etc.

The Consolidation is broadly classified as the notes where simple setups of Item attributes, Processing constraints can help you out. There are few cases where patches are readily available, situations where the validation messages are part of the standard behavior.

Customers encountering problems while canceling an existing open sales order can review the list of notes specified below to check if any of them matches their existing problem. This would help in easier resolution of the issue faced by customers.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Setups resolving issue
 Processing Constraints
 Drop Ship Cancellation
 Resolution with Patches
 Standard Behavior
 Data Corruption Cases
References

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