My Oracle Support Banner

FAQ - Cancel Order/Order Line Related Issues - Fixes (Doc ID 1270303.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle Order Management - Version 11.5.9 to 12.1.2 [Release 11.5 to 12.1]
Information in this document applies to any platform.


Canceling an order or order line is one of the most common activity while dealing with the changes of sales orders. The purpose of this Primary Note is to consolidate the most widely accessed information documents which are related to the activity of Canceling an existing Sales order. Multiple problems were reported in this area which ranges from errors while trying to cancel the order, Not allowed to cancel the order, specific system validations preventing cancellations to the order etc.

The Consolidation is broadly classified as the notes where simple setups of Item attributes, Processing constraints can help you out. There are few cases where patches are readily available, situations where the validation messages are part of the standard behavior.

Customers encountering problems while canceling an existing open sales order can review the list of notes specified below to check if any of them matches their existing problem. This would help in easier resolution of the issue faced by customers.

Questions and Answers

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Questions and Answers
 Setups resolving issue
 Processing Constraints
 Drop Ship Cancellation
 Resolution with Patches
 Standard Behavior
 Data Corruption Cases

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.