Error " Service Request record is of higher version and cannot be updated" In CS_SERVICEREQUEST_PUB.Update_ServiceRequest (Doc ID 1273024.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.
***Checked for relevance on 18-Dec-2013***

Symptoms



On : 11.5.10 version, APIs & Interfaces

When attempting to update service request using CS_SERVICEREQUEST_PUB.Update_ServiceRequest,
the following error occurs.

ERROR
-----------------------
' Service Request record is of higher version and cannot be updated.'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
use the API to update service request,  The following is the api  used

CS_SERVICEREQUEST_PUB.Update_ServiceRequest( p_api_version => 3.0
,p_init_msg_list => FND_API.G_FALSE
,p_commit => FND_API.G_FALSE
,x_return_status => lc_return_status
,x_msg_count => ln_msg_count
,x_msg_data => lc_msg_data
,p_request_id => p_incident_id
,p_object_version_number => p_object_version_number
,p_last_updated_by => -1
,p_last_update_date => SYSDATE
,p_service_request_rec => lr_service_request_rec
,p_notes => lr_notes
,p_contacts => lr_contacts
,x_workflow_process_id => lx_workflow_process_id
,x_interaction_id => lx_interaction_id);

  Gt this error message ' Service Request record is of higher version and cannot be updated.'

Cause

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