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Error "Service Request record is of higher version and cannot be updated" In CS_SERVICEREQUEST_PUB.Update_ServiceRequest (Doc ID 1273024.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

When attempting to update service request using CS_SERVICEREQUEST_PUB.Update_ServiceRequest, the following error occurs.

ERROR
-----------------------
'Service Request record is of higher version and cannot be updated.'


STEPS
-----------------------
Use the following API to update a Service Request:

CS_SERVICEREQUEST_PUB.Update_ServiceRequest( p_api_version => 3.0
,p_init_msg_list => FND_API.G_FALSE
,p_commit => FND_API.G_FALSE
,x_return_status => lc_return_status
,x_msg_count => ln_msg_count
,x_msg_data => lc_msg_data
,p_request_id => p_incident_id
,p_object_version_number => p_object_version_number
,p_last_updated_by => -1
,p_last_update_date => SYSDATE
,p_service_request_rec => lr_service_request_rec
,p_notes => lr_notes
,p_contacts => lr_contacts
,x_workflow_process_id => lx_workflow_process_id
,x_interaction_id => lx_interaction_id);

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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