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1-1 Fulfillment, oracle.apps.jtf.fm.engine.request.WorkNotCompletedException 'no records returned from mass query' (Doc ID 1273039.1)

Last updated on JUNE 23, 2022

Applies to:

Oracle One-to-One Fulfillment - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When trying to send mass emails via Oracle Marketing the 1-1 Fulfillment Server requests remain 'In Progress'. We would expect the requests to go to a status of 'Successful'.

The Following error is noted in the Errors.log file:




Steps

The issue can be reproduced at will with the following steps:

1 Generate a Mass 1-1 Fulfillment Request through Oracle Marketing Online.

<Document 1267609.1> How to test 1-1 Fulfillment Server with Oracle Marketing Online Event Registration

2 Oracle Marketing Super User-> Administration -> Fulfillment -> History
    The request summary for the email has been triggered but stays in status  'In Progress'.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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