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1-1 Fulfillment, 'no records returned from mass query' (Doc ID 1273039.1)

Last updated on JUNE 23, 2022

Applies to:

Oracle One-to-One Fulfillment - Version and later
Information in this document applies to any platform.


When trying to send mass emails via Oracle Marketing the 1-1 Fulfillment Server requests remain 'In Progress'. We would expect the requests to go to a status of 'Successful'.

The Following error is noted in the Errors.log file:


The issue can be reproduced at will with the following steps:

1 Generate a Mass 1-1 Fulfillment Request through Oracle Marketing Online.

<Document 1267609.1> How to test 1-1 Fulfillment Server with Oracle Marketing Online Event Registration

2 Oracle Marketing Super User-> Administration -> Fulfillment -> History
    The request summary for the email has been triggered but stays in status  'In Progress'.




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