Issue with the Calcuate Price Flag with RMA (Return Orders) Created through the Oracle Service Module (CRM module).
(Doc ID 1273647.1)
Last updated on SEPTEMBER 23, 2021
Applies to:Oracle Order Management - Version 126.96.36.199 to 188.8.131.52 [Release 11.5.10]
Information in this document applies to any platform.
Customer creates a Service Request from Oracle Service Module (CRM module). Original list price = $1. They override price = $100 and submit the Service Request. This creates a Sales Order in Order Management (e.g. SO# 001, with unit price = $100). At Pricing tabbed --> Calculate Price Flag is shown as 'Freeze Price'. They book this SO.
They then create a Return again from Oracle Service Module (CRM module) and submit the Service Request. An RMA gets created with price = $1 in Order Management. They go to Returns tabbed --> enter reference SO--> SO# 001 and tab out
In the Pricing tabbed they see unit price = $1 and also find that the Calculate Price Flag = 'Calculate Price'
Their expectation is :
a. The Price of the RMA should be $100 after they reference the sales order in the Returns tab
b. Calculate Price should remain Freeze Price as this was the calculate price value of the referenced sales order
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document