Agents Are Unable To See Customer's Note Under Interactions Tab On SR Form
(Doc ID 1276270.1)
Last updated on MARCH 28, 2019
Applies to:
Oracle Email Center - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Goal
Why are some emails not viewable from the service request form interaction tab, activities and selecting the email link ?
Solution
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In this Document
Goal |
Solution |
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