Agents are unable to see customer's note under Interactions tab on SR Form (Doc ID 1276270.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

Why are some emails not viewable from the service request form interaction tab, activities and selecting the email link ?


Solution

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