Agents are unable to see customer's note under Interactions tab on SR Form
(Doc ID 1276270.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Email Center - Version 126.96.36.199 and later
Information in this document applies to any platform.
Why are some emails not viewable from the service request form interaction tab, activities and selecting the email link ?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document
|This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.|