Agents are unable to see customer's note under Interactions tab on SR Form
Last updated on MARCH 08, 2017
Applies to:Oracle Email Center - Version 126.96.36.199 and later
Information in this document applies to any platform.
Why are some emails not viewable from the service request form interaction tab, activities and selecting the email link ?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms