Contact Configured with Consolidated Notifications are Receiving Immediate Notifications (Doc ID 1280799.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Transportation Management - Version: 5.5 to 6.1.4 - Release: 5.5 to 6.1
Information in this document applies to any platform.

Symptoms


A contact is configured to use Consolidated Notify (i.e. Checked the "Consolidated Notify Only" box). When notifications are sent to this contact (e.g. NOTIFY CONTACT agent action), they are expected to be consolidated due to this configuration. Instead the notification is immediately sent.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms